My Consolidated Skill Sets, Training, Education
Jerrico Usher,
Education / Skill Sets
I attended college for a year but found the curriculum too slow so I started using the internet and books (found text books for actual classes even) to train myself in a large variety of subjects but my most proficient skills and my favorite subjects were: Psychology, Body language, verbal skills, persuasion/marketing, Brain Science, Music, and Computers, Nentrepreneur.
I have A LOT of skills I've learned over the years out of pure intrest to necessity. I will as I get time start updating this page until I've exhausted all my skillsets (I'd be interrested to see how long this gets!)
I will update this page with that later, but for now:
Here’s a quick summery of my background in customer service/computers as I explained it to my current online boss when applying for my current management position.
I have extensive background in both customer service (both online and offline and in training teams of people), helpdesk, and I carry MCDST (Microsoft Certified Desktop Technician), MCP (Microsoft Certified Professional, and A+ certifications.
I have experience in professional conflict resolution. I have developed a company from scratch, trained my staff especially in customer service and professionalism. My company dealt with customers strictly online and on the phone globally. I’ve worked in a call center environment for 3 years starting in Level I tech support (EarthLink Internet), Help Desk, and Customer service call center (same company).
I’m proficient on the phone, in email; chat room helpdesk (multitasking chat environment) also called “Live Chat helpdesk”. I’ve worked with a range of clientele from the average customer base to company executives and understand the difference in handling the different levels of support i.e. communication styles, language, and time management. (and of course the customer is always right, even if their wrong we like to resolve things diplomatically where by we compromise solutions and yet they still think their right or even that our solutions were “their” idea (diplomacy: getting someone to do something you want and all the while making them think its their idea) *smiles*).
I was a Customer Service Manager at Wal-Mart (retail stress at its finest lol) leading 57 cashiers, 5 cart retriever employees, 4 door greeters, 6 customer service station cashiers (more customer service related than just cashiering) and 80 floor employees a day 6 days a week in a network of 3-6 other CSM’s 50 hours a week in a high stress, fast action, fast resolution handling/required environment with a great deal of, heh, angry customer resolution challenges daily.
Networking and team work are my specialties and generating solutions to problems on the fly in a high paced retail environment. I do not stress easily and work well under pressure.
I have a lot of skills/training/experience in leading a team of people both in career and in my own business ventures. I believe in strictly adhering to a team work effort (no I in team) but in everyone doing their job to the best of their ability and helping one another when needed. I excel at interpersonal communication (communication is vital), creative resolutions (on the fly solutions to difficult or simple challenges, there are no problems only challenges), and quickly adapt to an ever-changing atmosphere (dynamic environment). For an amusing story of my complete business background here’s a hub I wrote to consolidate it
Hub: My adventures as an Entrepreneur from 9 years old to today
I don’t mind working long hours or weekends. I learn new applications quickly, and have experience in administration of websites, help desk applications and web based applications for managing trouble tickets. I have a lot of experience working online and in many capacities especially communication and research.
See Certifications here
Privacy Policy And Terms Of Use
| 
